Any physical items such as books are returnable within 30 days as long as the spine is not cracked & book binding is uncreased/in damaged and book is without markings of any kind. Book should be in the condition it was received in. Within the 30 days, we will refund the money via Venmo or Apple Pay (less the cost of shipping). After 30 days, a gift certificate for the exact amount spent (less the cost of shipping). Less the cost of shipping means that the buyer pays return shipping,
In regards to freelance writing jobs that are purchased, due to the type of work we do, which is on-demand work done after it is ordered, there are no returns but we do offer a partial refund if necessary.
However, we do offer 3 opportunities where we will re-write anything you are unhappy with and correct it to your liking. If it is still not to your liking & you find yourself to a point of exhaustion, we will allow you to pick something else in our store of 50% lesser value (fee taken towards our time spent), or give you a credit to be used in the future which does not expire (also 50% lesser value). If this idea of ‘partial returns’ bothers you, we encourage you to speak to the Head Founder, Carolyn Marie Elizabeth. Every effort will be made for amicable compromise, if the need arises.
Please note, no full refunds are given on freelance work of any kind. Please also note here that no client has ever asked for a rewrite because we always keep in touch throughout all of our jobs so the job is done to your satisfaction the first time. We send drafts throughout all jobs as well, so there’s never a chance that a work would get far enough for the client to feel unhappy with it by deadline day. We are not happy until the client is happy and we work until the client is absolutely grinning from ear-to-ear (well, we're complaint free so far!)