Return and Refund Policy (for all/any physical purchases, FeatherPen Jobs do not apply)
A Return and Refund policy usually consists of:
- 30 days for full monetary refund (minus cost of return shipping/ buyer pays return shipping)
- After 30 days, refund is given in form of a gift card by post mail. Exceptions that money would be refunded after 30 days is rare & kept for extenuating circumstance.
- For returns: If returning, please fill out return form on bottom of The PC & FP Shop page, print, fill out and mail with order to : Puffy Cloud Creations, 425 N Broadway, #332, Jericho, NY 11753. * Please Note *: We will not accept a return without the return form included. Thank you.
- Process for return within 30 Days: Once item is received in Like New condition (in same order it was mailed out), please allow 7-10 days for refund by Venmo or Apple Pay minus cost of return shipping. If return is outside of 30 days & item is in Like New condition, a gift card will be issued. No item in less than Like New condition will be accepted. Gift cards will not be issued after 60 days.
- For all inquiries on Returns/Exchanges, email PuffyCloudPublishers@gmail.com. Feather Pen Freelance jobs do not carry the same return policies because each job has multiple opportunities to be corrected before job’s end so no job should warrant return or exchange. Any inquiries related to Feather Pen Freelance jobs should be sent to FeatherPenFreelance@gmail.com. Thanks!